Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What shipping methods do you offer?
We provide standard, expedited, and overnight shipping options. All domestic orders over $500 qualify for complimentary standard shipping. Please note that a signature is required upon delivery for all luxury goods.
What is your return policy?
Items must be returned within 14 days of the delivery date in their original, unworn condition with all designer tags and security seals intact. Please note that final sale items and certain high-jewelry pieces are non-returnable.
Are the products on your site authentic?
As an authorized retailer for all brands we carry, we guarantee the 100% authenticity of every item. Each product is sourced directly from the fashion houses and includes original packaging and authenticity cards where applicable.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications within 30 minutes of order placement. Please contact our concierge team immediately for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Apple Pay, PayPal, and Affirm for flexible financing.